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stevie c Veteran user 341 Posts 
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A quick update. I just received my latest order from RK (I live in UK) and the turnaround time was around 3 weeks only. The set is of a very high quality. I'm delighted. In my original email I also asked if it was possible to include a little something extra that I needed. I thought this might have slipped through the net, but it was also in the package!!
All in all, great service. |
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Payner44 Loyal user 213 Posts
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3 weeks ago I asked Roy to fix a coin from one of my sets and make me a WI state quarter pro gravity flipper. The order is in the mail!
Pretty good turnaround for doing some custom work that included me sending him the coin!!
"I'm not arguing with you, I'm just explaining why you're wrong!"
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lemon ice New user Memory Alpha on my PADD making 37 Posts
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I will second (or third, I can’t count) the “poor communicator” bit. I also think that he has done some false advertising, but could just be my own misunderstanding. I did receive my stuff eventually and it’s nice, well-made, and works. Judging from what I’ve heard others say, it’s a bit of a gamble to order from him. Guess I got lucky. I mean when you’ve got magicians in lectures rattling off contact info for coin gaffers and then gets to Mr. Kueppers and goes, “Roy, you know your web site,” you know something’s wrong.
"Sometimes magic sounds like tape."
-The Amazing Johnathan |
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Gregor Mann New user 68 Posts
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I have recieved my coins and the quality is excellent.
It was at Times a struggle to get them, but in the end it was worth it. Thanks to all the people in the Café for their Input.
My latest Rubberband effect
http://www.penguinmagic.com/p/7616 https://www.youtube.com/watch?v=m-rjVv3a60g&t=18s 10 Tricks that might fool you or not 
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Gregor Mann New user 68 Posts
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I forgot to mention that I recieved an extra coin for the wait. That was very generous
My latest Rubberband effect
http://www.penguinmagic.com/p/7616 https://www.youtube.com/watch?v=m-rjVv3a60g&t=18s 10 Tricks that might fool you or not
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Ernst VCO New user that has really been trying, but only has 52 Posts
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I have not yet purchased from Roy Kueppers, but will still give him a chance flite my business. Thanks for this thread!
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Jerry Inner circle Some where in Florida 1412 Posts
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Quote:
On May 25, 2020, David Neighbors wrote: David, did you ever get your order? |
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reese Inner circle of Hell 1335 Posts
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A real nightmare. I had to initiate a PayPal investigation. Then, right after that, he sent what I didn't order. Paypal closed the case. I never received what I ordered. Something else at a lower price then I paid. Not what I ordered or gave cash for. Roy Kueppers didn't deliver. Buyer beware.
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Andy Young Special user Jersey Shore, PA 823 Posts
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Quote:
On Nov 7, 2020, reese wrote: Sorry to hear that. I have bought from him a few times with no issues. He has answered my emails about a purchase or info within 24 hours. I always contact him directly for pricing and he sets the invoice up. |
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stevie c Veteran user 341 Posts
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I just received an awesome custom set from RK. I sent him five silver half crowns and he did a beautiful re-milled expanded shell set. Just over 2 months from sending them to getting them back and I live in UK. He has always come through for me, but I'm sorry to hear about your experience Reese.
BW Steve |
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Gazoo New user 33 Posts
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WOW! I thought I was the only one. The service can be spotty. I ordered Double Deception and was pleased with the turn around and the quality. HOWEVER, my last order wasn't good at all. No one replied via email in regards to my order. Eventually I emailed to cancel and THEN someone contacted me to say the shipment was on it's way. I still cancelled. The shipment came, but by this time I contacted my credit card company to handle the issue. Didn't like doing that but I had spent almost $400 on this order. Great products but I won't order from there again. You can get most from other handlers.
On a side note, when this last order arrived I checked the contents before sending it back and they were the wrong coins. |
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Jerry Inner circle Some where in Florida 1412 Posts
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This drives me nuts. I hear both good and bad about this clown!
I made a small order from Kueppers, although it took awhile (little over a month) for two American pennies, I did receive product. I want to make more purchases, but I am very reluctant due to the random behavior of Kueppers. Most of my items bought were via third party like Magic Emporium Tampa. Everything I have of Roy Kueppers is top draw. |
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dustrod Loyal user Western Wisconsin, USA, Earth 233 Posts
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I just placed my first order through him today. Communication has been good so far. Had a question at Midnight and he emailed me back within 5 minutes.
Sent a couple emails and each one got a quick response. So, so far so good. If a good quality item comes on time, I'll be very satisfied. |
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inigmntoya Inner circle DC area native, now in Atlanta 2356 Posts
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Yes, this hit and miss / inconsistency of communication concerns me as well.
I'll only order his stuff 2nd hand or from reputable 3rd party dealers and let them deal with any issues. Quote:
On Nov 18, 2020, Jerry wrote: |
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Jerry Inner circle Some where in Florida 1412 Posts
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Inigmntoya, the only problem with the third party purchase is, not everything is available.
There is a lot of items, most in fact that I want to acquire that can only be had through his website. Hence the current dilemma. |
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davidmilne New user 7 Posts
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Well, I thought it was just my order! I placed it in March 2020 and despite seven cross Atlantic calls countless e-mails and seven months I seem to be no closer. The phone message regularly says the mailbox is full, and e-mail responses are sparse. I have been promised that the coin would be ready in a fortnight’s time on multiple occasions, only for nothing to happen. I am more than happy to be patient, and I would have every sympathy if Roy was ill or there was an explanation, but his Twitter account shows that he is fit and well releasing new products. I have sent a copy of this post to him by e-mail so that he can respond. Very disappointed.
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Jerry Inner circle Some where in Florida 1412 Posts
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David, he is busy answering Dustrod's email question at midnight.
Within five minutes no less. Roy is super unbalanced. I wonder if has to do with WHAT you buy or how MUCH the customer spends. |
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Daren Inner circle 2052 Posts
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I ordered a hopping Morgan set 2-3 days ago and already on its way to me, maybe he had those in stock already but no problems
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davidmilne New user 7 Posts
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It would seem that history is repeating itself…
2013 https://www.themagiccafe.com/forums/view......&start=0 2014 https://www.themagiccafe.com/forums/view......&start=0 2017 https://www.themagiccafe.com/forums/view......orum=202 2019 https://www.themagiccafe.com/forums/view......c=692263 |
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dustrod Loyal user Western Wisconsin, USA, Earth 233 Posts
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I received my order today. Placed it on the 18th.
For what it's worth, everything went smoothly for my purchase. |
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Posted: Jun 23, 2020 10:56 am 
