Well put Maklakmak, exactly as I find.

I placed my first order with Penguin Magic in July of 2002.
Never had a problem in 20 years. All issues, which were few, were resolved.

I too have only had good experiences w/ Penguin. My most recent purchase arrived w/ a defect and was not realized till Christmas day - emailed them and got an automated response that day which was reasonable. Got a "live" email 2 days latter and a replacement in less than a week.

And yes, I really like the "deck of cards packing tape"

Absolutely great service, that’s my experience, and backup, also the free postage to the UK on many items is soooo good.