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Rainboguy Inner circle 1916 Posts |
Just curious as to whether any of you has recently ordered from the New Silk King Studios, and, if so, what your opinion of their customer service is?
Ruth Crone Rice had outstanding customer service...the current owner has ZERO customer service, After ordering and paying them 4 days ago, I have not received an acknowledgement of my order, let alone a shipping notification. My opinion is: Their customer service SUCKS! |
JNeal Inner circle I used to have 999 posts, now I have 1625 Posts |
I've ordered from them perhaps twice since Dvid Haversat took over the business... He was reasonably prompt on both occasions. I suggest dropping him a line here;
https://www.1878press.com He's a nice guy....
visit me @ JNealShow.com
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Rainboguy Inner circle 1916 Posts |
Thank you for the heads-up JNeal.
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JNeal Inner circle I used to have 999 posts, now I have 1625 Posts |
Pay particular attention to their re-introduction of the 'Flash silk ' with the black background... this was originally available in about 6 colroways... but just having one is OK too!
visit me @ JNealShow.com
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Magical Moments Special user 854 Posts |
I am wondering where they are being made, details on the silk quality and if they compare favorably to the original silks which were top quality and made in Japan.
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Rainboguy Inner circle 1916 Posts |
After having inquired as to the status of my shipment, and originally receiving a notice from David Haverstat that he was on vacation and would be returning on Friday August 5th and shipping orders out at that time, and not receiving a shipment notification as of this morning, I sent David another request to be updated regarding shipment.......and receiving no response....so...I contacted PayPal, and requested a full and complete refund.....and....here's the response I received from David Haverstat:
Hi Richard, I'll refund your money and will block you for all and any future orders. Despite have ordered before, you seem to not understand that in the summer people and businesses sometimes take vacations. You appear to be a manic idiot. Best, David" I'm sorry, but in all due respect.....this does NOT sound like a "Nice Guy" to me. |
Rainboguy Inner circle 1916 Posts |
Neal, The "Flash Silk with the black background" that you mention is truly beautiful, so, I ordered one. Again, thanks for the "Heads-Up" . It's unfortunate that I couldn't order from David Haverstat, since he decided that I am a "Manic Idiot" for asking for a refund, and he has blocked me from all orders from him.
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JNeal Inner circle I used to have 999 posts, now I have 1625 Posts |
Who did you get it from... if not David?
visit me @ JNealShow.com
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Rainboguy Inner circle 1916 Posts |
JNeal:
I ordered from Penguin Magic. And I saved about $12. I know that I'm sure that they get them from him, but if I ever have to cancel my order or ask for a refund from them, unlike David Haverstat, I don't have them send me childish threats nor do they call me insulting names. |
JNeal Inner circle I used to have 999 posts, now I have 1625 Posts |
I do think they all come from Haversat's company, but if you have a dealer who has the product, at a better price, and you like them... GREAT!
I'm tempted to get one myself, so do let me know when it arrives... if it is of substantial weight.
visit me @ JNealShow.com
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Rainboguy Inner circle 1916 Posts |
Neal:
Will do.......my expectation is that it will be an 8 momme weight. The silk should arrive next week, and I will let you know. |
Rainboguy Inner circle 1916 Posts |
JNeal:
The "Flash Silk with the Black Background" just arrived and it is truly BEAUTIFUL with RICH, VIBRANT COLOR! Forgive me if I cannot tell if it is 5 momme or 8 momme weight, but in the spirit of "All things Rice", it looks like a TROUPER, to me, at least, and I expect it so stand the test of time. I would be surprised if you weren't delighted with this silk. Just my 2 cents worth. |
JNeal Inner circle I used to have 999 posts, now I have 1625 Posts |
Ill have to order one!
visit me @ JNealShow.com
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Rainboguy Inner circle 1916 Posts |
JNeal:
Not to tell you where to order, but I saved $12 and got free shipping by ordering at Penguin Magic. I've had to look at options other than ordering directly from David Haverstat's company since he called me a "Manic Idiot" and threatened to ban me from ordering from him since I cancelled an order from him and asked for a refund. In my 66 years of buying Magic equipment, I have never been treated so rudely and condescendingly as David Haverstat has treated me. |
JNeal Inner circle I used to have 999 posts, now I have 1625 Posts |
Interesting note: I bought it from Penguin, and when the silk arrived... it was a butterfly silk.. NOT the flash concentric circles pattern I had hoped for! I'm hoping to rectify it today.
visit me @ JNealShow.com
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Rainboguy Inner circle 1916 Posts |
Eek!
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Rainboguy Inner circle 1916 Posts |
JNeal:
I have found that Penguin Magic is good to work with.........and I anticipate that you will have no problems with them "cheerfully" getting you the correct silk with little to no hassle. |
JNeal Inner circle I used to have 999 posts, now I have 1625 Posts |
Yes, they have already reached out to me and will send me one for free and rebate my $$!
visit me @ JNealShow.com
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Rainboguy Inner circle 1916 Posts |
Neal:
Please let me know what you think of the flash concentric silk when you receive it. |
JNeal Inner circle I used to have 999 posts, now I have 1625 Posts |
Rainboguy!
It arrived yesterday and I opened the package today. Wow! What fantastic silk! It is at least an 8 momme silk... but it could be a 10 momme weight. It feels that substantial! Beautiful job of printing and the colors are vibrant! All the corners are perfectly square, although the hem is not the 1/16" that Rice was famous for, more like 1/8"... but evenly sewn. =Very much pleased and will put it to good use! What is most interesting is that Rice originally offered this pattern in 6 color variations: with each of the 6 colors being featured as the dominant one. Unfortunately, I don't think that they have plans to offer any color variations in the future... but this one is a GEM!
visit me @ JNealShow.com
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